Returns & Exchange Policy

Return Policy

We want you to love every piece you bring home. If something isn't right, we make returns straightforward.

Eligible Items

• Items returned within 30 days of delivery in original, unused condition
• Products with original tags and packaging intact
• Fabric by the metre (unopened rolls only)
• Décor, lighting, and accessories in undamaged condition

Non-Returnable Items

• Custom or made-to-order products (curtains, upholstery)
• Items marked "Final Sale"
• Products showing signs of use, washing, or damage
• Pillowcase inner fills and mattresses (hygiene reasons)

How to Return

1. Log in to your account and go to My Orders
2. Select the order and click "Raise Return Request"
3. Choose your items and reason
4. We'll schedule a free pickup within 48 hours
5. Refund issued within 5–7 business days after we receive the item

Exchanges

Want a different size or colour? Raise an exchange request the same way. Exchanges are subject to stock availability. If the replacement is unavailable, a full refund will be issued.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund at no cost to you.